Archive for the 'Customer Service Complaints' Category

Ideas on How Not to Screw Your Customers

Tuesday, February 23rd, 2010
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I thought you might be entertained by the following exchange I had with a company called CodeWeavers. They produce a product called Crossover which lets you run some Windows apps on a Mac. I wouldn’t go as far as to say that Crossover for Mac sucks, but I wouldn’t put it in the same category [...]


The Velveeta Paradox: A Marketing Conundrum

Friday, November 6th, 2009
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Velveeta Cheese Product My wife gave me a short list of groceries to pick up on my way home from work last week. One of the items that proved to be elusive was the Velveeta cheese. As I searched up and down the aisles at Safeway I started thinking about the implications involved with where [...]


Nebraska Gas Price Fraud, Part 2

Sunday, May 10th, 2009
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Driving back from Nebraska on Easter earlier this year I was the victim of one of the most blatant gas price scams I have ever heard of. Put simply, the pump charged me a different price than what was advertised on the pump. Fraud at the pump is somewhat notorious on I-80 traveling through Nebraska, [...]


Mac Shack Review

Friday, April 3rd, 2009
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Twenty-three days ago my MacBook Pro crashed. Since my computer was out of warranty I decided to take it to the Mac Shack in Fort Collins rather than the Apple Store. I figured that it would be cheaper and it was also closer to my house. I wanted to give an honest review of my [...]


Did You Know Bruce Lee Played Ping Pong With Nunchucks?

Sunday, November 23rd, 2008
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Few people know that ping pong was an important part of Bruce Lees training routine. Bruce had the opinion that traditional martial arts techniques were too rigid and formalistic to be practical in scenarios of chaotic street fighting. That’s why the paddle speed, improvisation and timing involved in ping pong appealed to him so much. [...]


Font Industry Frustrations

Saturday, October 25th, 2008
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I created Font Burner so that there would be a really simple way to add rich typography to your website. My philosophy is that you shouldn’t have to be a professional web designer to use fonts other than Times, Verdana, Arial, etc. on your site. I knew that font designers and font companies would be [...]


More Adobe Complaints

Thursday, September 6th, 2007
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I thought my problems with Adobe were over, but it never ends. To recap… Part 1 My computer at work crashed and it took days of phone calls to Adobe support before they could remove Adobe Creative Suite 3 from my computer. I needed to remove it completely (more completely than there uninstallers will allow) [...]


Bickering About Gas Stations

Tuesday, August 21st, 2007
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I have been blogging for a while and have participated in my share of heated discussions. I have been on the attacking side and I have been on the defensive side. I rarely make a post without being willing to defend my words in the comments. And yet it always surprises me which of my [...]


Adobe Complaints and Coda Praise

Tuesday, July 17th, 2007
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My computer at work crashed last week. Thankfully, other than half a day of work, I didn’t lose anything. I was able to do an “archive and install” to get my operating system back up and running and you can only imagine how glad I was to see my cluttered desktop appear on screen. The [...]


Praise for the Police

Thursday, November 9th, 2006
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Got the following letter today. As obvious as the advice in the letter is, It makes me feel good to know the police are doing this. What a great PR opportunity! Dear Resident, In an effort to reduce crime and assist you from becoming a victim of crime, the Evans Police Department has instituted a [...]




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